Cancel/Change Order

1. Canceling an Order

If you decide that you no longer want your order, please contact Ogelvies as quickly as possible. Our fulfillment process is designed to move orders into processing promptly, so there may be only a limited period in which a cancellation can be made.

When your cancellation request is received before the order has been processed or shipped, we will review the order status and make reasonable efforts to stop fulfillment. A cancellation is not considered confirmed until Ogelvies has reviewed the request and confirms that the order can be cancelled.

2. How to Request a Cancellation

To request a cancellation, contact our customer support team using the email address below. Include enough information for us to quickly identify the order.

3. Changing Your Shipping Address

If you entered an incorrect shipping address during checkout, contact us immediately. Address changes are time-sensitive because orders may be prepared for shipment soon after they are received.

If the order has not yet entered fulfillment, we will attempt to update the shipping information based on the details you provide. However, an address change cannot be guaranteed once the order has been processed.

Please carefully review your address before submitting your order. Make sure that the street address, apartment or unit number, city, state, ZIP code, and recipient name are accurate.

4. Changing Products or Quantities

If you want to change the item, size, color, style, or quantity in an order, please contact us immediately. We will first check whether the order is still eligible for modification.

Depending on the order status, we may be able to adjust the requested information before fulfillment. If the order has already entered processing, it may not be possible to make a direct modification.

In some situations, the most practical solution may be to cancel the original order and place a new order with the correct products or quantities. Any replacement order is treated as a separate purchase and is subject to the applicable product pricing and shipping terms at the time it is placed.

5. Requests Made After an Order Has Shipped

Once an order has been shipped and handed over to the delivery carrier, Ogelvies generally cannot change the products, quantity, or shipping destination. At that point, the package is already moving through the carrier's network.

Ogelvies uses USPS, UPS, and FedEx for delivery. Once tracking information has been provided, customers should also monitor the shipment through the carrier's tracking system.

If you no longer want an order that has already shipped, please receive the package and follow our applicable Return & Refund Policy, provided the order meets the return requirements.

6. Refunds for Approved Cancellations

If we successfully cancel your order before fulfillment, the amount paid for the cancelled order will be refunded to the original payment method, subject to the applicable payment provider's processing procedures.

Ogelvies does not charge a cancellation fee for an approved cancellation made before the order has entered processing or shipment.

Refunds are generally processed within 12 business days after the cancellation has been approved. After we issue the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

7. If We Cannot Cancel Your Order

If your order has already been processed or shipped when we receive your request, we may be unable to cancel it. This does not necessarily mean that you have no options.

If the order is eligible for return, you may be able to return the merchandise after delivery in accordance with our Return & Refund Policy. Our standard return window is 60 days from the date the order is delivered.

Returned merchandise must meet the applicable return conditions. Customers should contact our support team before sending an item back so that the correct return instructions can be provided.

8. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately. We will review the duplicate orders and determine whether one can be cancelled before processing.

Because fulfillment can begin quickly, duplicate-order cancellation requests should be submitted as soon as the error is noticed. If a duplicate order has already shipped, the normal cancellation process may no longer apply and the applicable return procedure may be required.

9. Incorrect Customer Information

Customers are responsible for providing accurate information when placing an order. This includes the recipient's name, shipping address, apartment or unit information, ZIP code, email address, and other information needed to complete delivery.

If incorrect information is discovered after checkout, notify Ogelvies immediately. We will make a reasonable effort to correct the information before fulfillment, but we cannot guarantee that every requested change will be possible.

If an incorrect address results in a failed delivery, returned package, or additional carrier handling, further instructions may be provided based on the circumstances of the shipment.

10. Order Processing Time

Ogelvies generally handles orders within 1 business day. Orders received before the daily cut-off may enter the fulfillment process sooner, while orders received after the cut-off or during weekends and holidays may be handled on the next applicable business day.

Because an order may move from payment confirmation to fulfillment quickly, we recommend submitting cancellation or change requests immediately rather than waiting for the order confirmation or tracking notification.

11. Orders Placed on Weekends or Holidays

Requests submitted outside our regular support schedule may not be reviewed until the next available support period. Our support hours are 8:00 AM – 7:00 PM EST, Monday through Saturday.

If you place an order late on Friday, during the weekend, or around a holiday, please still send your request as soon as possible. The timestamp of your request will help us determine when the cancellation or change request was submitted, although fulfillment status ultimately determines whether the requested action can be completed.

12. What to Include in Your Request

To help our support team respond efficiently, please include the following information in your message:

• Your order number.
• The full name used when placing the order.
• The email address associated with the order.
• The specific item or order information you want to change.
• The corrected information, if you are requesting an address or quantity change.
• A clear statement explaining whether you want to cancel or modify the order.

Providing complete information helps us identify the correct order and reduces unnecessary delays when reviewing time-sensitive requests.

13. Cancellation Confirmation

A cancellation request is considered completed only after Ogelvies confirms that the order has been successfully cancelled. If we are unable to cancel the order, we will notify you and explain the available next steps when applicable.

If you do not receive confirmation, please do not assume that the order has been cancelled. The order may continue through normal fulfillment and shipping.

14. No Cancellation Fee

Ogelvies does not charge a cancellation fee when an order is successfully cancelled before fulfillment. There is also no restocking fee associated with an approved cancellation.

Once an order has shipped, however, the request is no longer treated as a standard pre-shipment cancellation. If a return is required, the terms and conditions of the Return & Refund Policy will apply.

15. Contact Ogelvies

For the fastest assistance with an order cancellation or change, please contact us immediately after noticing that something needs to be corrected.

We recommend contacting Ogelvies as soon as possible whenever you need to cancel or change an order. While we will make every reasonable effort to accommodate eligible requests, fulfillment and carrier timelines may limit the changes that can be made after an order has entered processing or shipment.