Return & Refund Policy
Last updated: September 2026
At Ogelvies, we want you to feel confident when ordering Sunglasses, Hats, Scarves, and other accessories from our store. If your purchase does not meet your expectations, our return and refund process is designed to provide a clear and straightforward way to request assistance.
Eligible purchases may be returned within 60 days of delivery. Once an approved return has been received and reviewed, refunds are generally processed within 12 business days. Ogelvies does not charge a return processing fee or restocking fee for eligible returns.
Return & Refund at a Glance: Customers have up to 60 days from the date of delivery to request an eligible return. Approved returns are reviewed after they are received, and refunds are generally processed within 12 business days. There are no restocking fees or refund processing fees for eligible returns.
To help us handle your request efficiently, please contact our support team before sending an item back. Returns should not be shipped to an address unless return instructions have been provided by Ogelvies.
1. Return Eligibility
Ogelvies accepts eligible return requests submitted within 60 days of the date your order was delivered. The return period is intended to give customers sufficient time to inspect their purchase and determine whether it is suitable for their needs.
To qualify for a return, the item should be in its original condition and should not show signs of unnecessary use, damage, alteration, or wear beyond what would reasonably be required to inspect the product.
| Return Requirement | Ogelvies Policy |
|---|---|
| Return Window | Within 60 days of delivery |
| Product Condition | Unused and in original condition whenever possible |
| Original Packaging | Should be included when reasonably available |
| Return Authorization | Contact Ogelvies before sending the item back |
| Restocking Fee | No fee |
| Refund Processing | Generally within 12 business days after the return is received and reviewed |
2. Items We Accept for Return
Eligible Ogelvies products may generally be returned when they are consistent with the requirements outlined in this policy. Our product categories include Sunglasses, Hats, and Scarves, and customers should take reasonable care when inspecting these items.
Returned merchandise should be clean, intact, and in a condition that allows it to be evaluated. Where applicable, original product packaging, tags, protective materials, accessories, and other components should be included with the returned item.
If a product was received with a manufacturing defect, damage, or another issue that was present upon arrival, please contact our support team as soon as possible. These situations can be reviewed separately from ordinary change-of-mind returns.
3. Items That May Not Qualify for Return
A return request may be declined when an item has been used, damaged, altered, or otherwise handled in a way that prevents it from being reasonably resold or evaluated.
Examples of conditions that may affect eligibility include:
- Products showing significant signs of wear or use beyond normal inspection.
- Items damaged after delivery due to improper handling or care.
- Products that have been modified, altered, or intentionally damaged.
- Items missing essential components where those components were supplied with the original order.
- Returns submitted after the 60-day return period.
If you are uncertain whether your item qualifies, contact support@ogelvies.com before shipping it back. Our support team can provide guidance based on the specific circumstances of your order.
4. How to Request a Return
Please contact Ogelvies before returning an item. This helps ensure that your return is associated with the correct order and that you receive the appropriate return instructions.
- Contact our support team. Send an email to support@ogelvies.com explaining that you would like to request a return.
- Provide your order details. Include your order number and the product or products you wish to return.
- Explain the reason for the return. Briefly describe why you are requesting the return. If the product is damaged or defective, please include relevant details and photographs when possible.
- Wait for return instructions. Our support team will review your request and provide the appropriate instructions for returning the item.
- Prepare and send the package. Package the item securely to reduce the possibility of damage during return transportation.
- Return review. Once the package is received, the returned merchandise will be reviewed for eligibility.
5. Return Timeframe
Return requests must be submitted within 60 days from the date the order was delivered. We recommend contacting Ogelvies as early as possible if you know that you would like to return an item.
Once a return request has been approved, customers should follow the return instructions provided by our support team. Sending an item to an incorrect or unauthorized return address may delay the return process.
6. Return Shipping
Customers should contact Ogelvies before arranging the return shipment so that the correct return procedure can be confirmed.
For standard returns that are not related to an incorrect, damaged, or defective product, return shipping arrangements may be the customer's responsibility. Where an issue is determined to have resulted from an error on our side or a product problem, please contact our support team so the circumstances can be reviewed.
Customers should package returned products carefully. Ogelvies cannot control how a package is handled while it is being transported back to our facility.
7. Preparing Your Return Package
Proper packaging can help protect your return during transportation and make the inspection process easier. We recommend using suitable protective packaging and, whenever reasonably possible, retaining the original packaging supplied with the product.
- Place the returned item securely inside suitable packaging.
- Include relevant product components and accessories.
- Avoid placing loose objects directly against delicate product surfaces.
- Ensure the package is securely closed before shipment.
- Retain the return shipment tracking information when available.
For Sunglasses in particular, using protective packaging can help reduce the risk of scratches, crushing, or other transportation-related damage. Hats and Scarves should also be packaged in a way that helps preserve their condition during return transit.
8. Return Inspection
After a returned package reaches Ogelvies, the item will be reviewed to determine whether it meets the applicable return requirements.
The inspection may include checking the product's condition, identifying signs of use or damage, confirming the returned merchandise against the original order, and verifying that relevant components are included.
Once the review has been completed, Ogelvies will determine whether the return qualifies for a refund under this policy.
9. Refund Policy
When an eligible return has been received and approved, Ogelvies will initiate the applicable refund to the original payment method used for the purchase.
Refunds are generally processed within 12 business days after the returned merchandise has been received and reviewed. The exact time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.
| Refund Detail | Ogelvies Policy |
|---|---|
| Return Eligibility Period | 60 days from delivery |
| Refund Method | Original payment method whenever applicable |
| Refund Processing Time | Generally within 12 business days after return review |
| Refund Processing Fee | No fee |
| Restocking Fee | No fee |
10. No Restocking or Refund Processing Fees
Ogelvies does not charge a restocking fee or refund processing fee for eligible returns approved under this policy.
This means that an approved eligible return will not be reduced by a separate restocking charge or refund administration fee imposed by Ogelvies.
Any original shipping charges or other charges associated with an order will be handled according to the circumstances of the return and the applicable terms of the order.
11. Refund Timing
The 12-business-day refund timeframe begins after Ogelvies has received the returned merchandise and completed the applicable review.
This timeframe refers to the processing of the refund by Ogelvies. Once the refund has been initiated, the time required for the funds to appear in the customer's account can depend on the customer's card issuer, financial institution, payment provider, or other payment processing system.
12. Damaged or Defective Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact Ogelvies as soon as possible rather than immediately sending the product back.
Please provide your order number and a description of the issue. Clear photographs of the product and its packaging may also help us evaluate the situation more efficiently.
Depending on the circumstances, Ogelvies may provide return instructions or another appropriate resolution after reviewing the information.
13. Incorrect or Missing Items
If you receive an item that does not match your order or if an expected product is missing from your shipment, contact us promptly at support@ogelvies.com.
Please include your order number and explain what was received compared with what was expected. If possible, photographs of the received products and packaging can help our team investigate the issue.
Do not dispose of packaging or return products until our support team has provided appropriate instructions.
14. Exchanges
If you would like to replace an item with another product, please contact our support team before sending the original item back.
Exchange availability may depend on product availability and the circumstances of the request. If an exchange cannot be arranged, an eligible return may instead be handled through the standard return and refund process described in this policy.
15. Return Status and Communication
Customers should retain their order information and any available return shipment tracking details until the return has been fully resolved.
If you have already sent a return and need an update, contact support@ogelvies.com with your order number and, when available, the return tracking number.
Providing complete information helps our team identify the return and provide a more accurate status update.
16. Customer Responsibility
Customers are responsible for ensuring that returned products are packaged appropriately and sent according to the instructions provided by Ogelvies.
Customers should also ensure that the return request is submitted within the applicable 60-day window and that the correct order information is supplied when contacting our support team.
- Submit the return request within 60 days of delivery.
- Contact Ogelvies before sending the product back.
- Keep the product in appropriate condition until the return is resolved.
- Package the item securely for return transportation.
- Retain tracking information for the return shipment when available.
- Provide accurate order and contact information when requesting support.
17. Our Approach to Returns
Ogelvies aims to keep the return process practical and transparent. We understand that an online purchase cannot always be evaluated in person before delivery, particularly when choosing fashion accessories such as Sunglasses, Hats, and Scarves.
Our 60-day return window provides customers with a reasonable period to review their purchase. For eligible returns, we also keep the refund process straightforward by not applying a restocking fee or refund processing fee.
Our support team is available to help customers understand the appropriate steps for their particular order and to resolve return-related concerns as efficiently as possible.
18. Contact Ogelvies
If you have any questions about this Return & Refund Policy, need to request a return, or require assistance with an existing return, please contact our customer support team.
Return Support
When contacting us, please include your order number and a brief description of your request. This information helps us review your purchase and provide the appropriate assistance.
By placing an order with Ogelvies, customers acknowledge the return and refund terms described above, including the 60-day return period, the applicable return conditions, the 12-business-day refund processing timeframe, and the absence of restocking and refund processing fees for eligible returns.