Frequently Asked Questions

Ogelvies specializes in accessories including sunglasses, hats, and scarves. Our selection is intended to provide versatile options that can be incorporated into everyday outfits and different personal styles.

Product-specific information is provided on the relevant product page. We recommend reviewing the available description, images, specifications, and other product information before placing an order.

We make reasonable efforts to display product colors as accurately as possible. However, the appearance of a color may vary slightly depending on your monitor, smartphone, tablet, browser, screen settings, and lighting conditions.

Yes. Product availability can change based on inventory and fulfillment conditions. An item shown on the website may become unavailable before an order is completed, so we recommend placing your order while the desired product is available.

Select the product you want, choose the available options and quantity, add the item to your cart, and proceed to checkout. Enter your shipping information, review your order, select PayPal as your payment method, and complete the payment process.

You should contact Ogelvies as soon as possible if you need to change an order. We can attempt to update shipping information, product details, or quantities before the order enters processing or shipment.

Changes cannot be guaranteed once an order has been processed. For more information, please review our Cancel / Change Order policy.

Cancellation requests should be submitted as soon as possible after placing your order. If the order has not yet entered processing or shipment, we will make a reasonable effort to cancel it.

A cancellation is not confirmed until Ogelvies has reviewed your request and confirms that the order can be cancelled.

Please provide your order number, the name used for the purchase, the email address associated with the order, and a clear explanation of what you need help with. If you are requesting a change, include the corrected information whenever possible.

Ogelvies currently accepts PayPal only. Other payment methods are not currently available through our checkout.

At checkout, select PayPal and follow the instructions provided by PayPal to authorize your payment. Depending on your PayPal account and available options, PayPal may offer different ways to fund your purchase.

If your payment cannot be completed, review the message provided by PayPal and follow any instructions shown during checkout. You may need to verify your PayPal account or use another eligible funding source available through PayPal.

If you continue experiencing an issue with an Ogelvies order, contact our support team for assistance.

After a successful purchase, an order confirmation may be sent to the email address provided during checkout. If you do not see it, check your spam or junk folder before contacting support.

Ogelvies currently offers a $6.99 flat shipping rate.

Our standard handling time is 1 business day. Orders are prepared for shipment after the order has been successfully received and processed.

Standard transit time is generally 2–6 business days after the handling period. Actual delivery time can vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Orders may be delivered through USPS, UPS, or FedEx. The carrier used for a particular order may depend on fulfillment and delivery requirements.

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders received after the applicable cut-off may be processed on the next business day.

When tracking information is available for your shipment, it may be provided through your order or shipping notification. Once tracking information is available, you can use the applicable carrier's tracking system to monitor delivery progress.

First, review the latest tracking information provided by the carrier. Delivery estimates can change because of carrier volume, weather, holidays, address issues, or other transportation conditions.

If the tracking information has not changed for an extended period or you believe there may be a delivery problem, contact Ogelvies with your order details so our support team can assist.

Ogelvies generally accepts eligible returns within 60 days from the date the order is delivered.

Customers should review the Return & Refund Policy for the complete eligibility requirements and return instructions before sending an item back.

Contact our support team before returning an item. Provide your order number and explain which product you would like to return. Our team can provide the appropriate instructions based on your order.

No. Ogelvies does not charge a restocking fee for eligible returns.

Eligible refunds are generally processed within 12 business days after the returned merchandise has been received and reviewed.

After the refund is issued, additional time may be required for PayPal or the applicable financial institution to post the funds to your account.

No. Ogelvies does not charge a refund processing fee for eligible refunds.

The availability of account features may depend on the checkout experience provided by the website. Follow the instructions shown during checkout to complete your purchase.

Ogelvies takes reasonable measures to protect information associated with customer orders and website interactions. Information is handled according to our Privacy Policy.

Yes. Our FAQ is intended to answer common questions, but we understand that individual orders may require specific assistance. You can contact our support team directly using the email address below.