Cancel/Change Order

At Ogelvies, we understand that sometimes plans change. Whether you’ve had a second thought about a blazer, selected the wrong size in a dress, or need to update your shipping details, we aim to provide a clear and efficient process for order cancellations and modifications.

Because we prioritize fast processing and delivery, please review the following guidelines carefully.

1. Cancellation Window

Orders may be canceled within a limited timeframe after placement.

• Cancellation Deadline: Before 5:00 PM (EST) on the same business day the order is placed
• Processing Days: Monday through Friday

Orders placed after 5:00 PM (EST) will have their cancellation window extended until 5:00 PM (EST) on the next business day.

Once an order has entered processing or has been shipped, it can no longer be canceled.

2. How to Cancel an Order

To request a cancellation:

1. Contact our support team as soon as possible
2. Provide your order number and request details
3. Wait for confirmation from our team

Email: support@ogelvies.com

Requests are handled on a first-come, first-served basis, and we strongly recommend contacting us immediately after placing your order.

3. Order Change Requests

We allow limited changes within the same timeframe as cancellations.

Changes You May Request:

• Shipping address updates
• Size or variant changes (if available)
• Correction of contact information

Conditions:

• Requests must be submitted before the cut-off time
• Changes are not guaranteed once processing has begun
• Availability of replacement items is not guaranteed

4. After Processing or Shipment

If your order has already been processed or shipped:

• It cannot be canceled or modified
• You will need to follow our Return & Refund Policy after receiving the item

This ensures accuracy and prevents delays in fulfillment.

5. Incorrect Information

It is the customer’s responsibility to provide accurate order details at checkout.

If incorrect information is submitted:

• Contact us immediately to request a correction
• We will attempt to update the order if it has not yet been processed

Ogelvies is not responsible for delivery issues resulting from incorrect or incomplete information if the order has already been shipped.

6. Duplicate Orders

If you accidentally place multiple orders:

• Contact us immediately for cancellation of the duplicate order(s)
• Include all relevant order numbers

We will assist you as long as the orders have not entered processing.

7. Out-of-Stock Situations

In rare cases, an item may become unavailable after your order is placed.

If this occurs:

• We may cancel the affected item or the entire order
• You will be notified promptly
• A full refund will be issued for any canceled items

8. Payment & Refunds for Cancellations

If your cancellation request is successful:

• A full refund will be issued
• Refunds are processed back to the original payment method
• Processing time may take up to 12 business days

You will receive confirmation once the refund has been completed.

9. High-Demand Periods

During peak seasons or promotional events:

• Orders may be processed more quickly than usual
• Cancellation and modification windows may be shorter in practice

We recommend reviewing your order carefully before completing your purchase during these periods.

10. Fraud Prevention & Order Review

For security reasons, some orders may undergo verification.

We reserve the right to:

• Delay processing for verification purposes
• Cancel orders suspected of fraud or unauthorized activity

If your order is affected, our team will contact you directly.

11. Customer Support

Our team is here to assist you with cancellations and changes.

Support Hours:
Monday – Saturday: 8:00 AM – 7:00 PM (EST)

Email:
support@ogelvies.com

We aim to respond to all requests as quickly as possible, typically within 24 hours on business days.

12. Policy Updates

Ogelvies reserves the right to update or modify this policy at any time. Any changes will take effect immediately upon posting.

We encourage customers to review this page periodically.

13. Summary

For quick reference:

At Ogelvies, we move fast so your style arrives faster—but we also aim to keep things flexible where possible. If you need to make a change, timing is everything. Reach out quickly, and we’ll do our best to assist you with clarity and efficiency.