Shipping Policy

At Ogelvies, we are committed to delivering your fashion essentials—blazers, dresses, and skirts—with speed, transparency, and reliability. This Shipping Policy outlines everything you need to know about how your order is processed, shipped, and delivered.

We encourage you to review this policy carefully before placing an order so you have a clear understanding of our shipping timelines, costs, and procedures.

1. Order Processing & Handling Time

All orders placed on our website are processed with efficiency and care to ensure timely delivery.

• Handling Time: 1 business day
• Processing Days: Monday through Friday
• Orders are processed within one business day after payment confirmation.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

2. Order Cut-Off Time

To maintain consistent shipping timelines, Ogelvies follows a daily order cut-off schedule:

• Cut-Off Time: 5:00 PM (EST)
• Applicable Days: Monday through Friday

Orders placed before 5:00 PM (EST) will begin processing the same day. Orders placed after this time will be processed on the following business day.

3. Shipping Timeframes

Once your order has been processed and dispatched, it enters the transit phase.

Estimated Delivery Timeline

Please note that delivery timelines are estimates and may vary depending on location, carrier conditions, and unforeseen circumstances.

4. Shipping Costs

We provide a simple and transparent pricing structure for all shipments:

There are no hidden fees. The flat rate applies to all eligible orders regardless of size or weight.

5. Delivery Services

Ogelvies partners with trusted national carriers to ensure reliable and efficient delivery:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier used for your shipment will be selected based on logistics, destination, and service efficiency.

6. Order Tracking

We understand the importance of staying informed about your order status.

Once your order has been shipped:

• You will receive a shipping confirmation email
• This email will include your tracking number
• A tracking link will be provided to monitor your shipment in real time

Tracking updates may take up to 24 hours to appear after shipment confirmation.

7. Shipping Coverage

We currently ship within the United States. At this time, we do not offer international shipping.

8. Delivery Address Requirements

To ensure successful delivery, please verify that your shipping information is accurate at checkout.

Important guidelines:

• Provide a complete and correct street address
• Include apartment, suite, or unit numbers if applicable
• Double-check zip/postal codes
• Ensure the recipient’s name is correct

Ogelvies is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful:

• The carrier may attempt redelivery
• A notice may be left with instructions
• The package may be held at a local facility for pickup

If the package is returned to us due to failed delivery attempts or incorrect address details, additional shipping fees may apply for reshipment.

10. Lost or Delayed Shipments

While we strive to ensure all orders arrive on time, delays may occasionally occur due to:

• Carrier disruptions
• Weather conditions
• High shipping volumes
• Operational constraints

If your package is significantly delayed or appears lost:

• Contact our support team promptly
• We will assist in tracking and resolving the issue with the carrier

11. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours of delivery
• Include your order number and photos (if applicable)
• Our team will investigate and provide a resolution

We take product quality and customer satisfaction seriously and will work quickly to address any concerns.

12. Order Changes & Cancellations

Because we process orders quickly:

• Changes or cancellations must be requested before 5:00 PM (EST) on the same day of purchase
• Once an order has been processed or shipped, it cannot be modified or canceled

Please review your order carefully before completing your purchase.

13. Multiple Item Orders

If your order includes multiple items:

• Items may ship together or separately depending on availability
• You may receive multiple tracking numbers if shipped separately
• No additional shipping fees will be charged beyond the flat rate

14. High-Demand Periods

During peak seasons or promotional events, slight delays may occur due to increased order volume.

We recommend placing orders early during these periods to ensure timely delivery.

15. Customer Support

Our support team is available to assist with any shipping-related inquiries.

Support Hours:
Monday – Saturday: 8:00 AM – 7:00 PM (EST)

Contact Email:
support@ogelvies.com

We aim to respond to all inquiries within 24 hours during business days.

16. Policy Updates

Ogelvies reserves the right to update or modify this Shipping Policy at any time. Changes will be reflected on this page with immediate effect.

We encourage customers to review this policy periodically for the latest information.

17. Summary

To provide a quick overview:

• Handling Time: 1 business day
• Transit Time: 2–6 business days
• Shipping Cost: $6.99 flat rate
• Cut-Off Time: 5:00 PM (EST), Monday–Friday
• Carriers: USPS, UPS, FedEx
• Support: Monday–Saturday, 8:00 AM – 7:00 PM (EST)

At Ogelvies, we are dedicated to ensuring your shopping experience is smooth from checkout to delivery. Whether you're ordering a blazer for a polished look, a dress for a special occasion, or a skirt for everyday elegance, we aim to get your items to you quickly and securely.

If you have any questions, our team is always ready to help.