Return & Refund Policy

At Ogelvies, we want you to feel confident every time you shop with us. Whether you're selecting a tailored blazer, an elegant dress, or a versatile skirt, your satisfaction is our priority. If something isn’t quite right, we offer a straightforward and customer-friendly return and refund process.

This policy explains the conditions, timelines, and procedures for returns and refunds. Please review it carefully to understand your options.

1. Return Eligibility

We accept returns within a generous time frame to give you flexibility and peace of mind.

• Return Window: 60 days from the date of delivery

To qualify for a return, items must meet the following conditions:

• Unworn, unused, and in original condition
• Free from stains, odors, or damage
• All original tags attached
• Returned in original packaging when possible

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and quality assurance reasons, certain items may not be eligible for return. These include:

• Items marked as final sale
• Gift cards
• Any items that show signs of wear or alteration

If you are unsure whether your item qualifies, please contact our support team before initiating a return.

3. Return Process

We’ve designed our return process to be simple and efficient.

Step-by-Step Instructions:

1. Initiate a Return
   Contact our support team at support@ogelvies.com with your order number and reason for return.
2. Receive Return Instructions
   Our team will provide you with detailed return instructions, including the return address.
3. Prepare Your Package
   Carefully pack the item(s) in their original condition.
4. Ship the Item
   Send the package using a reliable carrier. We recommend using a trackable shipping method.
5. Confirmation
   Once we receive your return, we will inspect the item and notify you of the approval status.

4. Return Shipping Costs

• No Return Fees Charged by Ogelvies
• Customers are responsible for arranging the return shipment unless otherwise specified

We do not charge restocking or handling fees. Our goal is to keep the process transparent and fair.

5. Refund Policy

Once your return is received and approved, we will process your refund promptly.

• Refund Processing Time: Up to 12 business days after approval

Refund Details:

• Refunds will be issued to the original payment method
• You will receive a confirmation email once the refund is processed
• Depending on your financial institution, it may take additional time for the funds to appear in your account

6. Exchange Policy

At this time, we do not offer direct exchanges.

If you would like a different size, color, or style:

• Please return the original item
• Place a new order for the desired product

This ensures faster processing and availability.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Contact us within 48 hours of delivery
• Provide your order number and clear photos of the issue

We will review the case and arrange a replacement or full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank or payment account again
2. Contact your credit card provider—it may take additional processing time
3. Reach out to your bank

If you’ve completed these steps and still need assistance, contact us at support@ogelvies.com.

9. Order Cancellation

We understand that plans can change.

• Orders can be canceled before they are processed
• Once an order has been shipped, it cannot be canceled and must go through the return process

Please contact us as soon as possible if you need to cancel an order.

10. Partial Returns

If your order includes multiple items:

• You may return one or more items individually
• Refunds will be issued only for the returned items

Shipping charges are non-refundable once the order has been shipped.

11. Important Notes

• Returns sent without prior authorization may not be accepted
• We recommend keeping your return tracking number until your refund is confirmed
• Ogelvies is not responsible for returns lost in transit without tracking

12. Customer Support

Our team is here to assist you throughout the return and refund process.

Support Hours:
Monday – Saturday: 8:00 AM – 7:00 PM (EST)

Email:
support@ogelvies.com

We strive to respond to all inquiries within 24 hours on business days.

13. Policy Updates

Ogelvies reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon posting on this page.

We recommend reviewing this policy periodically to stay informed.

14. Summary

For your convenience, here’s a quick overview:

At Ogelvies, we believe that great style should come with great service. Our return and refund policy is designed to give you confidence and flexibility when shopping with us. If something isn’t right, we’ll work with you to make it right—clearly, fairly, and efficiently.