FAQs

Welcome to the Ogelvies FAQ page. Here, we’ve answered the most common questions to help you shop with clarity and confidence. Whether you're browsing blazers, dresses, or skirts, this guide covers everything from ordering to delivery, returns, and payments.

1. Orders & Checkout

How do I place an order?

Simply browse our collections, select your desired item, choose the appropriate size or variant, and click “Add to Cart.” Once ready, proceed to checkout and complete your payment using one of our accepted methods.

Can I modify or cancel my order after placing it?

Yes—but timing is critical.

• You can request changes or cancellations before 5:00 PM (EST) on the same business day
• After this time, orders may already be processed and cannot be modified

For assistance, contact us immediately at support@ogelvies.com.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive a confirmation email with all relevant details.

If you don’t see it, please check your spam or junk folder.

2. Shipping & Delivery

How long does shipping take?

Orders are processed Monday through Friday.

What is the shipping cost?

There are no hidden fees.

Which carriers do you use?

We ship via trusted carriers:

• USPS
• UPS
• FedEx

The carrier is selected based on efficiency and destination.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your delivery in real time.

Do you ship internationally?

Currently, we ship within the United States only.

3. Returns & Refunds

What is your return policy?

• Returns are accepted within 60 days of delivery
• Items must be unused and in original condition

Do you charge return fees?

No. Ogelvies does not charge return or restocking fees.

How long does it take to receive a refund?

• Refunds are processed within up to 12 business days after approval
• Funds are returned to your original payment method

Can I exchange an item?

We do not offer direct exchanges at this time.

If you need a different size or style, please return the item and place a new order.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and photos. We will resolve the issue promptly.

4. Payments

What payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted systems. We do not store your payment details.

When will I be charged?

You are charged at the time of purchase. Orders are processed only after payment is confirmed.

5. Products & Sizing

What products do you offer?

Ogelvies specializes in:

• Blazers
• Dresses
• Skirts

Our collections are designed for style, versatility, and modern elegance.

How do I choose the right size?

We recommend checking the size guide available on each product page.

If you are between sizes, consider your preferred fit (tailored vs. relaxed).

Will the product look exactly like the photos?

We strive for accuracy in all product images. However, slight variations may occur due to screen settings and lighting conditions.

6. Account & Support

Do I need an account to place an order?

No. You can check out as a guest.

How can I contact customer support?

Email: support@ogelvies.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We typically respond within 24 hours on business days.

What should I do if I entered the wrong shipping address?

Contact us immediately. If your order hasn’t been processed, we’ll do our best to update it.

7. Additional Questions

What happens if my package is delayed?

Shipping times are estimates. Delays may occur due to external factors such as weather or carrier issues.

If your order is significantly delayed, please contact us for assistance.

What if my package is lost?

If tracking shows no updates or your package appears lost, reach out to us. We will work with the carrier to resolve the issue.

Do you offer promotions or discounts?

We occasionally run special promotions. Stay updated by checking our website or subscribing to our emails.

8. Quick Summary

At Ogelvies, we believe good service should feel effortless. This FAQ is here to give you quick answers, clear expectations, and zero guesswork—so you can focus on what actually matters: finding pieces that make you look sharp, feel confident, and move through your day like you own it.

If you still have questions, don’t hesitate to reach out. We’ve got you covered.